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Shipping and Delivery 

For over 40 years, Bay Fish has been wholesaling live fish! 

During this time, we have refined our processes and feel we have developed the most extensive, fastest, and cost effective way to send live fish straight from our front door.. to yours!

Our team carefully pack our fish in insulated foam boxes, bags are packed with clean treated water and pure oxygen are used to ensure the fish are kept at pristine health during transit. 

Our priority is the well-being and health of the fish therefore we include heat packs in the boxes during the cooler months to ensure the fish have a constant temperature. 

Our aim is to ensure safe arrival of every fish every time!

 

Ordering With Us 

Order minimum is $300.00 for fish and dry goods. 

To ensure next day delivery, please submit your orders in by 1:00pm AEST. 

Orders are collected by our express courier service and are usually delivered between 24 – 48 hours, depending on your location. 

All pre-pay accounts must pay before the order is sent. Feel free to send through a photo/screen of your receipt/remittance for proof of payment. Once we witness this, we will be able to release your order to be picked and packed. 

 

Packing and Handling Charges 

> $23.70 for all orders shipping in QLD
> $23.70 for all orders $301 and over
> 
$40.00 for NSW, VIC, TAS, Adelaide, Perth, WA Country, NT & SA country for orders $300 & under
> $9.50 to $16.00 for small products weighing up to 5kg *please contact us for more information 

Our Guarantee 

If your fish arrive and you have dead on arrivals (DOA) or part of the order is missing, please take a photo of it in the shipping bag and send this through to your sales representative, within 24hrs of you receiving it. Alternately, you can give us a call or email through to info@premierpet.com.au

Once the photos have been assessed and approved, we'll arrange a replacement or credit for you - whichever you prefer. 

Packing and handling costs are Non-Refundable & are not able to be claimed


AQUARIUM | BIRD | CAT | DISCONTINUED ITEMS | DOG | LIVE FISH | LIVE PLANTS | PROMOTIONAL MATERIAL | REPTILE | SEACHEM | SMALL ANIMAL | TRIXIE

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